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beign your career journey with accenture

Accenture
Customer Success Mgmt Senior Analyst with English
Accenture
location iconLocations: Wrocław, Warszawa, Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Customer Success Mgmt Senior Analyst

with English

Customer Success Mgmt Senior Analyst with English

ABOUT THE ROLE:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Client's customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Client's existing cloud andamp; enterprise consumption through developing and managing customer relationships.

Key Responsibilities:

  • Driving customer success: building strong, long-term relationships and guiding customers through their digital transformation journey
  • Leading with impact: orchestrating cross-functional teams, influencing decision makers and delivering meaningful business outcomes.
  • Shaping the cloud strategy: designing modernization roadmaps and proposing azure-based solutions that accelerate customer growth.
  • Boosting cloud consumption: analyzing usage, identifying opportunities and helping customers unlock the full value of their cloud environment.
  • Being the customer advocate: sharing insights with internal teams, removing blockers and ensuring an outstanding customer experience.
  • Enabling and empowering: assessing cloud readiness and supporting customers with structured learning plans.
  • Excelling operationally: forecasting accurately, following best-practice processes and continuously seeking improvements.
  • Staying ahead: keeping your technical expertise up to date and sharing knowledge within the technical community.
  • Engaging across channels: connecting with customers through digital, video and live interactions.
  • Microsoft Advocate: be an Azure Platform evangelist with customers, partners and external communities.

HERE'S WHAT YOU'LL NEED:

Professional:

  • Fluency in both English and Dutch, allowing for confident and effortless communication (at least C1 level).
  • 3 plus years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts.
  • Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations.
  • Achievement and success-driven personality.
  • Solid time management skills and ability to work independently.

Technical:

  • Knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
  • AZ-305 certified (or committing to earn AZ-305 within 3 months of joining)
  • Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation
  • Domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies)
  • Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS)
  • Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus.
  • Preferred: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, coding/development, migrations or management of technology.

WHAT'S IN FOR YOU?

  • Work with top technology clients and gain hands-on experience with cutting-edge solutions.
  • Explore your knowledge of new technologies and innovative solutions.
  • Earn valuable certifications to boost your expertise and career prospects.
  • Join the team of international experts, collaborating with professionals who share your passion for technology.
  • The possibility to use advanced AI tools in your daily work.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconIT, BPO/SSC
  • iconEnglish, Dutch
  • iconWrocław, Warszawa, Kraków, dolnośląskie, mazowieckie, małopolskie

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