• Deliver excellent customer service in an inbound contact environment, ensuring a strong sense of achievement.
• Meet customer expectations while consistently adhering to best practices and quality standards.
• Demonstrate empathy by actively listening and responding effectively to customer concerns.
• Maintain high customer satisfaction levels while complying with established service level agreements.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Excellent verbal and written communication skills in English and French (min. B2).
• Availability to work in a hybrid mode (50/50) in Warsaw office.
• Strong commitment to delivering high-quality customer support.
• Ability to remain focused in a dynamic environment and respond effectively to evolving inquiries.
• Strong grammar, writing, and typing accuracy.
• Ability to prioritize tasks and work independently with minimal supervision.
• Sound judgment and problem-solving skills, both independently and in collaboration with peers.
• Adaptability and willingness to learn quickly in response to changing client needs and product updates. ​

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.