WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy andamp; Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

THE WORK

As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.

What will you do?

• Managing collections on dedicated portfolio
• Calling customers as a part of collections strategy
• Applying payments, credits and reconciling accounts
• Order release according to defined timelines
• Credit check- assess customers history and behavior, evaluate credit exposure and risk
• Cooperating with internal teams over accounts setup, debt issues and collections matters
• Reporting and proactively flagging situations to lead in case of obstacles
• Involvement and understanding of disputes and coordinating with internal teams until it is solved
• Preparing refunds, write offs
• Being compliant with protecting client data privacy
• Recording account history and actions taken on the account
• Accenture Client exposure in daily activities
• Preparing reports (weekly and monthly)
• Monthly closing

What do we expect?

• Fluent Spanish and English, both in speaking and writing
• Minimum 1 year of experience in Cash Collection role
• Knowledge in handling strategic customers
• Practice in order release
• Expert in handling disputes and resolving them until closure
• Intermediate knowledge of Microsoft Excel
• Competent in the use of Microsoft Office and SAP
• Great time management skills
• Ability to cooperate with different stakeholders
• Resilience to stress

Priority Skill

• Collections Management
• Business Spanish and English
• Soft Skills- client centricity approach, analytical thinking