What will you do?

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication.
• English and Polish skills ​​on an upper intermediate level.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.​
• Ability to work well individually and as part of a team.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Availability to work from the office (Kraków) and willingness to work night shifts (23:00 -7:00) on a rotating schedule across 7-day work week.

What can we offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to Worksmile platform, bonuses for referring new employees.