Primary scope of duties:

• Providing onboarding training for new hires
• Preparing and providing progressive training
• Maintaining great sales & product knowledge level on operations floor Responsibilities:
• Becoming and maintaining the status of Product Expert
• Conducting new hire and progressive sessions
• Assessing class performance
• Performing needs analysis to identify areas of improvement for training opportunities
• Designing and updating educational materials
• Conducting individual training sessions with agents on demand
• Monthly product updates
• Nesting support
• Coaching and side-by-side support on the operation floor
• Weekly alignment meetings with QAs
• Regular closed loop meetings with Ops, TA and QA
• Cooperation with client stakeholders on a regular basis
• Sending Daily Training Report to stakeholders
• Ensuring all training documents are organized and updated
• Performing additional duties as assigned by the supervisor

POSITION REQUIREMENTS

• Education College degree in education/psychology/management or relevant TTEC Europe B.V. sp. z o.o. Krakow subsidiary
• Previous experience Skills & Competencies work experience (desired)
• Min. 6 months work experience in sales enablement / training (required)
• Experience in corporate training, advertising (desired)
• Strong oral and written communication skills
• Great explanation skills
• Fluent English both oral and written
• Understanding Adult Learning Principles
• Sales skills
• Patience
• Familiar with social media platforms
• Strong computer skills
• Proactive, self-learner
• Good time-management and organization skills

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