The work:

• Receive, log, and categorize customer disputes in the system
• Ensure all required documentation and details are accurately recorded
• Review disputes to confirm validity (e.g., pricing errors, billing issues, service complaints)
• Identify root causes and classify dispute types
• Analyze supporting documents
• Collaborate with internal teams (Sales, Logistics, Customer Service) to resolve issues
• Drive timely resolution in line with SLAs
• Maintain professional communication with customers regarding dispute status
• Request missing information and provide updates on progress
• Monitor open disputes and ensure timely closure
• Trigger corrections (credit notes, rebilling, adjustments)
• Propose process improvements to reduce dispute volumes

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

Here's what you will need:

• Experience in Accounts Receivable (AR), Collections, or Dispute Management processes.
• Experience with High Radius and SAP systems
• Excel skills (lookup functions, pivot tables, data analysis).
• Understanding root cause analysis for disputes.
• Problem-solving skills with attention to detail.
• Professional written and verbal communication skills.
• Ability to interact with customers and internal stakeholders (sales, billing, logistics).
• Capability to handle escalations in a structured and calm manner.
• Ability to manage multiple cases and prioritize workload effectively.
• Strong time management and adherence to SLAs/KPIs.
• Proactive approach to identifying process gaps and suggesting improvements

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.