Customer Communication & Relationship Management

• Communicate with Italian-speaking customers via phone and email.
• Build and maintain positive customer relationships.
• Provide updates regarding orders, payments, invoices, credit limits, and account status.
• Escalate complex issues when required.

Order Management

• Process and maintain customer orders in internal systems.
• Support order amendments, validations, rejections, and blocked orders.
• Ensure accurate and timely order processing.

Collections & Accounts Receivable

• Monitor outstanding invoices and payment status.
• Follow up on overdue payments in line with company procedures.
• Support customers with payment-related inquiries and account reconciliations.

Dispute Management

• Investigate and resolve invoice, payment, and order-related disputes.
• Cooperate with internal stakeholders to identify solutions and ensure customer satisfaction.

Reporting & Documentation

• Generate account statements and invoice copies.
• Maintain accurate documentation and records.
• Support reporting activities and provide regular updates on customer accounts.

WORK ARRANGEMENT

• Work with clients across Western Europe
• Hybrid model (flexible)
• Standard hours (flexible 8h shift between 8:00–18:00, Mon–Fri)
• Office Location: Proximo II - Warsaw or Olivia - Gdansk

• Italian language proficiency (minimum B2+).
• Good command of English (minimum B2).
• Strong communication and relationship-building skills.
• Attention to detail and analytical thinking.
• Customer-focused mindset and willingness to learn.
• Previous experience in customer service, finance, administration, or shared services is an advantage but not required.