Debt Recovery Analyst with English
ROLE:
The job mainly involves sending and responding to emails and resolving customer queries.
Target: Response time to emails. Query resolution time. Verifying whether the responses are in line with the client’s guidelines. Keeping tabs on assigned accounts and making sure all necessary actions were taken.
THE WORK
- Collecting debts according to the post suspension process
- Pro-actively engaging with debtors to ensure timely resolution
- Cooperating with internal departments (Credit, GCS, Cash Ops, Billing and Sales teams)
- Process cases in a timely and effective manner
- Allocation of incoming payments and accounts reconciliation
- Resolving complex queries - Influencing customers, negotiating and building business relationships
HERE’S WHAT YOU’LL NEED
- Language fluent English
- Great communication skills both verbal and written.
- Ability to work independently as well as a part of the team.
- Strong negotiations and analytical skills are essential.
- Good knowledge of MS Excel and Google sheets will be an asset.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
If you are interested, please send your CV in English by clicking "apply now!" button
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Analytics & Reporting, BPO/SSC
English
