Requirements

• very good command of English, Catalan and Spanish (minimum B2 level),
• strong interpersonal and communication skills,
• genuine enthusiasm for delivering exceptional customer experiences,
• open-minded attitude and motivation to grow within an international environment.

Responsibilities

• supporting customers throughout the entire service journey, from initial inquiries to post-purchase support,
• understanding customer needs and recommending the most suitable products, services and available options,
• assisting customers with orders, bookings, changes and other service-related requests,
• guiding customers through the company’s digital platform and self-service solutions,
• handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets.

We offer

• hybrid work model,
• exceptional travel benefits, including free and discounted tickets for you and your loved ones,
• a clear and structured career path within a globally recognized, international company,
• comprehensive onboarding and continuous training, supported by the latest technology,
• a competitive package of social benefits and employee rewards,
• modern office space located on the top floor in the very heart of the city,
• permanent employment opportunities and long-term career stability,
• access to a flexible benefit platform allowing personalized benefit selection,
• annual performance-based salary review,
• internal performance rewards for top achievers,
• company-sponsored investment fund with attractive employer contributions.