This role is planned as a fixed-term assignment for approximately 18 months.

THE WORK

As a Technical Writer, you will support the Client and internal stakeholders by reviewing, creating and maintaining business and process documentation, as well as supporting the preparation and distribution of mass communications.

You will work closely with operational teams, project analysts and the Client to ensure that documentation remains clear, accurate, consistent and up to date, reflecting ongoing process changes and new business requirements.

Your responsibilities will include:

• Reviewing the current state of process documentation across the Client’s three Help Centers.
• Creating new Desktop Procedures (DTPs) and updating existing documentation in line with established guidelines.
• Planning, developing, writing and editing content within the Client’s web-based Help Center repository.
• Maintaining internal and external Help Centers to ensure consistency, accuracy and usability of published content.
• Working with Project Management analysts, Operations teams and the Client to identify documentation updates resulting from process changes or new use cases.
• Taking ownership of Documentation Update tickets and ensuring requested changes are properly understood and reflected in the documentation.
• Developing a strong understanding of operational processes and requested changes in order to translate them into clear and easy-to-follow instructions.
• Building and maintaining effective working relationships with the Client, including participation in and facilitation of recurring meetings.
• Reviewing mass communication requests to ensure that all requirements are met before distribution.
• Using the Client’s mass communication tool to distribute messages to relevant audiences.

HERE’S WHAT YOU’LL NEED

• Very good command of English (min B2), both written and spoken.
• Strong writing and editing skills, with the ability to create clear, structured and easy-to-follow documentation.
• Ability to translate technical or operational processes into simple and understandable process steps.
• Strong attention to detail and focus on accuracy and consistency.
• Good critical thinking and analytical skills.
• Strong communication and interpersonal skills.
• Ability to cooperate effectively with different stakeholders, including Client representatives, Operations teams and Project Management analysts.
• Ability to understand process changes and translate business requests into appropriate documentation updates.

BONUS POINTS IF YOU HAVE

• Basic knowledge of HTML.
• Previous experience in technical writing, process documentation, knowledge management or a similar documentation-focused role.
• Experience working with web-based knowledge repositories or Help Centers.

WHAT WE OFFER

• Hybrid working mode (3 days from office per week)
• Opportunity to use English and new technology solutions daily while cooperating with global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as a dedicated Buddy who will support you in adjusting to the new workplace.
• A wide training package, including soft skills, technical and language training, as well as access to e-learning platforms.
• Employee Assistance Program – legal, financial and psychological consultations.
• Accenture employees eligible for the Employee Share Purchase Plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile platform, offering a wide range of products and services, including the Multisport card.
• Modern, ecological office in the city center with convenient transport connections, including a chill room, game room, free bicycle parking and terrace coffee-break areas.