Requirements

• 5+ years of managerial experience, preferably in a complex business or corporate environment,

• previous experience in the financial services industry or in a role involving finance, accounting, financial operations or related responsibilities,

• proven ability to lead, develop and motivate teams, including experience managing multiple teams or working through team leaders,

• good understanding of financial and business processes, with the ability to oversee operational activities and support effective decision-making,

• experience in stakeholder management and building effective relationships with internal and external partners,

• strong organisational, analytical and problem-solving skills, with the ability to manage priorities and handle challenging situations,

• demonstrated ability to lead change, improve processes and drive operational efficiency,

• fluent French and English, both written and spoken.

Responsibilities

• lead and develop multiple teams through Team Leaders, setting strategic direction, priorities and performance expectations while maintaining overall accountability for operational delivery,

• oversee day-to-day operations, ensuring high standards of service quality, efficiency, accuracy and timely delivery in line with business objectives and agreed service levels,

• build and maintain strong relationships with clients and key stakeholders, acting as a senior point of contact for complex matters and escalations,

• ensure effective operational risk management, governance and internal controls, proactively identifying potential issues and driving appropriate solutions,

• provide senior-level oversight and guidance on complex operational matters, supporting teams in decision-making and ensuring consistent and effective resolution,

• drive continuous improvement, operational efficiency and service transformation initiatives in collaboration with cross-functional stakeholders,

• support business development and organisational growth by ensuring operational capabilities, resources and processes are aligned with evolving business needs.

We offer

• hybrid working model,

• competitive salary and benefits package,

• international and collaborative working environment,

• professional development and career growth opportunities.