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published: 15 Jan 2021 in Work

Salaries in Polish BPO/SSC sector - Devire's 2021 salary guide

Joanna Czarnecka
Joanna Czarnecka

Editor

What salary can you expect in the Polish business services sector? To find out, take a look at the latest salary guide published by the recruitment company Devire.
Salaries in Polish BPO/SSC sector - Devire's 2021 salary guide

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As indicated by Devire, the business services sector in Poland has shown resilience during the crisis and swiftly adapted to the ‘new normal’ by shifting to work-from-home models. Despite the current market uncertainty, salaries in the industry have remained steady compared to 2019. According to the report, the sector’s ability to adapt to changes is likely to attract even more talent to BPO/SSC companies - what skills should you have to get a job in one of them?

Apart from technical abilities, the so-called soft skills (such as flexibility, self-motivation, commitment, continuous learning, organizational and teamwork skills) are becoming increasingly important in the BPO/SSC industry. Fluent speakers of foreign languages - especially English and German, French, Spanish or Italian - are invariably sought after by employers but the industry is also seeing a higher demand for Nordic languages. It is also worth noting that professionals who are proficient in one or more foreign languages can expect to be rewarded with bonus payments by their companies.

The tables below present monthly salary estimates for the BPO/SSC sector in 2021. More industries and job positions are to be found in the Devire report.

Position Minimum (gross PLN) Maximum (gross PLN) Optimum (gross PLN)
Junior AP / AR Accountant 4,200 5,200 4,500
AP / AR Accountant 5,100 6,600 5,500
Senior AP / AR Accountant 6,500 7,900 7,400
AP / AR Team Leader 8,800 12,500 11,000
AP / AR Manager 13,000 17,400 15,500
Junior GL Accountant 4,600 5,600 5,000
GL Accountant 5,800 7,800 6,900
Senior GL Accountant 7,500 9,800 8,300
GL Team Manager 11,500 15,000 13,500
GL Manager 14,500 19,500 17,000
Junior Customer Service Specialist 3,900 4,400 4,200
Customer Service Specialist 4,600 5,800 4,900
Senior Customer Service Specialist 5,500 6,500 5,900
Customer Service Team Leader 7,400 9,800 8,200
Customer Service Manager 10,000 14,500 12,500
Junior Back Office Specialist 3,900 4,900 4,500
Back Office Specialist 5,100 6,500 5,700
Senior Back Office Specialist 6,400 8,000 7,000
Back Office Team Leader 7,400 10,000 8,700
Back Office Manager 10,000 14,500 13,500

Language proficiency bonus:

Language Minimum (gross PLN) Maximum (gross PLN)
French / German 750 2,000
Italian / Spanish / Portuguese 600 1,500
Dutch / Scandinavian languages 900 2,300
Czech / Slovak 800 1,300
Hungarian 750 1,600
Russian 500 1,000

Source: Devire salary guide 2021

Looking for more information about the BPO/SSC industry in Poland? Click here for more articles.

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