Why You Might Be Interested?

You will be part of our International Team, working with luxury automotive brand and performing roll-out and coaching tasks on global markets in terms of content management system based on Adobe. You will collaborate with various stakeholders regarding Markets websites and discover digital marketing world from different angle.

Mostly, you will:

• Analyze market requests regarding content management system and frontend defects on websites
• Assisting markets during the process of solving their queries – from defining the root cause to providing a final solution
• Raise tickets to the next IT levels providing comprehensive issue description and handle them according to the process
• Queue management, tracking and updating tickets with current status
• Prepare weekly and monthly reporting to Client

Qualifications

What do we expect?

• Fluent English (written and spoken)
• Experience in Customer Service
• Detail oriented and problem solving
• Good written and verbal communication skills
• Technical background in CMS system (nice to have)

What can we offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.