Main responsibilities:

• Dealing with support requests and queries received from customers and staff by phone or email that arise prior to and after system placement for IVD (In vitro diagnostics).
• Support configuration /application installation/ troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection.
• Activities on a customer site, support of Application Specialists, Field Service and Sales Representatives.
• Conducting and Design of Customer and Staff Training
• Proper documentation of all activities in the CRM (Customer Relationship Management) system.
• Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.

This role requires:

• Perfect Polish language (obligatory)
• University degree, preferred medical or related.
• Basic IT skills (MS Windows, MS Office)
• Work experience with diagnostics instruments and in a medical laboratory is of advantage.
• English communication skills- necessary for abroad trainings/ documentation/ team cooperation-B1 Common European Framework of Reference
• Focused on providing an excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and be comfortable as part of a team, ability to work under time pressure.
• Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
• A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
• Driving license B.
• Lithuanian, Slovak, Czech, Hungarian or Russian language as a plus

Who you are

You’re someone who wants to influence his own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies.

Where a job title is not considered the final definition of who you are, but the starting point.

Ideally you come from a similar working background (medical or related), where handling problems and dealing with queries from the healthcare area is familiar to you.

You are somebody who is passionate about helping people and providing a good service and works well within an international team environment.

The next step is yours. To apply today send your CV in English till 11th of November.

We reserve the right to answer only selected offers.

Interested?
...The next step is yours