Customer Service Team Lead

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                <div class="title">Customer Service Team Lead</div>
                <div class="location">Location: Łódź</div>
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<h3>Job Description</h3>

<p dir="LTR" style="text-align:left"><b>In this role you will be responsible for </b></p>

<p dir="LTR" style="text-align:left">Managing a team of specialists team, ensuring smooth operation of the Service business, including the areas like contract administration, billing, spare parts administration with the goal to deliver timely and complete service to the customer.</p>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>You are responsible for:</b></p>

<ul>
	<li><span class="WP01">People&nbsp;management</span> (capacity planning, development of own staff, coaching, performance management)</li>
	<li>Ensuring that quality of operations is in line with agreed <span><span class="WP01">standards/specifications</span></span> and fully compliant</li>
	<li>Ensuring a great internal customer experience, coaching your team on these soft skills</li>
	<li>Escalations management</li>
	<li>Managing and creating a working environment enabling the team to deliver excellent service levels at minimum integrated supply chain cost</li>
	<li>Monitoring the Key Performance indicators and taking necessary actions as soon as possible to steer and correct</li>
	<li>Driving process standardization within your Value Stream</li>
	<li>Improving the business performance by applying LEAN in the Value Stream</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>To succeed in this role, you should have the following skills and experience</b></p>

<ul>
	<li>University degree</li>
	<li>3-5 years of professional experience, including team management&nbsp;</li>
	<li><span class="WP01">Knowledge&nbsp;and&nbsp;experience</span> in&nbsp;customer service or supply chain management is a strong plus</li>
	<li>Hands-on experience with process improvement e.g. LEAN&nbsp;techniques and culture</li>
	<li>Project management skills</li>
	<li>Fluent in English, communicative level of other European languages such as Spanish, Italian, French or German would be a plus</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>In return, we offer you </b></p>

<p dir="LTR" style="text-align:left">the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.</p>

<ul>
	<li>Annual bonus based on performance achieved</li>
	<li>Private medical care with option to extend it to family members</li>
	<li>Benefit System cards</li>
	<li>Discount for Philips&rsquo; products</li>
	<li>Relocation package applicable for people moving in from outside of Ł&oacute;dź region</li>
</ul>

<p dir="DEFAULT" style="text-align:inherit">&nbsp;</p>

<p dir="LTR" style="text-align:left"><b>Why should you join Philips?</b></p>

<p dir="LTR" style="text-align:left">Working at Philips is more than a job. It&rsquo;s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the <a href="http://www.philips.com/b-dam/corporate/corporateblog/2016/Philips_Chronic_Disease_5.jpg" rel="noopener noreferrer" target="_blank">health continuum</a>. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by <a href="https://www.youtube.com/watch?v=8napTbfNhME" rel="noopener noreferrer" target="_blank">watching this video</a>.</p>

<p dir="LTR" style="text-align:left">To find out more about what it&rsquo;s like working for Philips at a personal level, visit the <a href="http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html" rel="noopener noreferrer" target="_blank">Working at Philips page</a> on our career website, where you can read stories from our <a href="http://www.usa.philips.com/a-w/our-people/life-at-philips.html" rel="noopener noreferrer" target="_blank">employee blog</a>. Once there, you can also learn about our <a href="http://www.philips.com/a-w/careers/healthtech.html" rel="noopener noreferrer" target="_blank">recruitment process</a>, or find answers to some of the <a href="http://www.philips.com/a-w/careers/healthtech/faq.html" rel="noopener noreferrer" target="_blank">frequently asked questions</a>.</p>

<p style="text-align:inherit">&nbsp;</p>

<h3>Contact</h3>

<p style="text-align:left"><span><b>If you forgot your password, you can click the <i><i>Forgot Password&nbsp; </i></i>button on the Sign In screen to reset it. <span><span class="WP01">In&nbsp;case&nbsp;of&nbsp;technical</span></span> difficulties, <span><span class="WP01">please&nbsp;send&nbsp;an&nbsp;email</span></span> to&nbsp;</b></span><span><a href="mailto:careersite@philips.com" rel="noopener noreferrer" target="_blank"><span><span class="WP01">careersite@philips.com</span></span></a></span><b>.&nbsp;</b><br />
<span><i>(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)</i></span></p>
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