We are a company that has been strengthening its position in the database and call center market since 2003. We offer comprehensive services in sales support and promotion. Thanks to our knowledge of the database market and experience in implementing Contact Center projects, we guarantee personalized product and service offers reaching millions of customers, ensuring effective sales. Among our market advantages is multi-channel Customer Service (mobile and landline phone, email, chat, SMS, fax, traditional mail). Long-term business relationships are important to us, resulting in loyal customers.
We are currently expanding our English-language incoming call line team for one of the largest courier companies on the market—you won’t be calling customers, they will be calling you!
If you are looking for flexible work from Monday to Friday, with the option to work weekends, a job you can combine with your studies, and an opportunity to use your English skills—join us!
Customer Service Specialist – Incoming Call Line (English Language)
Warszawa
Your responsibilities
- Handling incoming calls;
- Providing comprehensive information to customers and resolving issues related to parcels placed in parcel lockers and courier shipments;
- Ensuring a positive perception of our Partner’s services;
- Meeting the defined quality and quantity parameters for the project;
- After a longer period of cooperation, the possibility of working on weekends and public holidays.
Our requirements
- Previous experience in customer contact via inbound/outbound call lines is welcome;
- MANDATORY REQUIREMENT – advanced spoken and written English skills, and knowledge of the Polish language;
- You enjoy speaking with customers, can listen to their needs, and effectively solve their problems;
- Independence and discipline are very important to us—we want to build mutual trust, share knowledge, and support each other;
- Computer literacy is a must;
- Punctuality;
- Empathy and composure.
What we offer
- Remuneration based on a mandate contract from 33 to 35 PLN gross per hour, plus performance bonuses;
- Working hours Monday to Friday from 8:00 to 23:00; Saturday, Sunday, and public holidays from 8:00 to 21:00;
- The possibility to join a group insurance scheme;
- Access to a sports card;
- Professional initial training to prepare you for the job, along with the daily support of a Supervisor and Project Manager;
- Opportunities for career development within the company structures;
- All necessary work tools provided;
- Friendly atmosphere in a supportive team;
- Long-term cooperation.
I hereby consent to the processing of my personal data contained in my job application for the purposes of carrying out the current and future recruitment processes conducted by databroker Sp. z o.o. with its registered office in Warsaw, in accordance with the provisions of the General Data Protection Regulation of 27 April 2016 (OJ EU L 119 of 04.05.2016).
We inform you that: The data controller is databroker Sp. z o.o. with its registered office in Warsaw, ul. Krucza 16/22, 00-526 Warsaw. For matters related to data protection, please contact: iod@databroker.pl. Personal data are processed for the purpose of the recruitment process of databroker Sp. z o.o. on the basis of the consent granted (through voluntarily sending us your application), pursuant to Article 6(1)(a) of the General Data Protection Regulation of 27 April 2016, and on the basis of Article 6(1)(f) in order to enable the controller to establish, pursue or defend against possible legal claims.
The provision of data in the scope of: first name(s) and surname, date of birth, place of residence (correspondence address), education, employment history, in accordance with the Act of 26 June 1974 – the Labour Code and implementing acts, is mandatory, whereas the provision of additional personal data is voluntary but necessary for the purposes of recruitment. Omission of the mandatory information may result in the rejection of the job application at the stage of initial verification.
Personal data will be stored by the controller for a period of 3 years, counted from the end of the calendar year in which the recruitment was completed. Personal data may be disclosed in particular to the entity providing IT services to databroker Sp. z o.o. as well as to persons and entities authorised under generally applicable provisions of law and agreements concluded with the controller.
Each person who has given consent to the processing of personal data contained in their job application by databroker Sp. z o.o. has the following rights:
- the right to request from the controller access to their personal data, their rectification, erasure or restriction of processing,
- the right to object to processing,
- the right to data portability,
- the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal,
the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office."
Customer Service
English
