HR Customer Care Specialist

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<div class="company">Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.</div>

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<div class="title">HR Customer Care Specialist</div>

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<div class="info">Work place: Warszawa<br />
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<p><span class="job-description2 job-info">The HR Customer Care Specialist will be part of a dynamic Service Delivery Specialists team. The scope of the role is ensuring the service delivery within the agreed SLAs and promoting continuous improvement to meet the priorities of the business as well as accommodate the respective internal policies and external law regulations that may impact HR processes.</span></p>

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<p><span class="job-description2 job-info"><b>Responsibilities:&nbsp;</b></span></p>

<p><span class="job-description2 job-info">Resolve customer inquiries, providing efficient and effective HR service to Citi&rsquo;s employees within established HR policies and procedures</span></p>

<p><span class="job-description2 job-info">Serve as a point of contact to Citi employees as well as authorities and third parties</span></p>

<p><span class="job-description2 job-info">Handle incoming inquiries queue in ServiceNow</span></p>

<p><span class="job-description2 job-info">Answer incoming calls from Citi employees</span></p>

<p><span class="job-description2 job-info">Data entry and records change in Workday and TETA systems as per customer request</span></p>

<p><span class="job-description2 job-info">Execute basic operational controls</span></p>

<p><span class="job-description2 job-info">Ensure Knowledge Library, procedures and manuals are up to date</span></p>

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<p><span class="job-description2 job-info"><b>Qualifications:</b></span></p>

<p><span class="job-description2 job-info">2 year of experience&nbsp;in HR operations or customer service</span></p>

<p><span class="job-description2 job-info">Command of Microsoft Office</span></p>

<p><span class="job-description2 job-info">Basic knowledge of Polish Labour Code</span></p>

<p><span class="job-description2 job-info">English (working) and Polish (fluent) languages command&nbsp;&nbsp;</span></p>

<p><span class="job-description2 job-info">Ability to work unsupervised and apply problem solve capabilities&nbsp;</span></p>

<p><span class="job-description2 job-info">Consistently demonstrates clear and concise written and verbal communication skills</span></p>

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<p><span class="job-description2 job-info"><b>We offer:</b></span></p>

<p><span class="job-description2 job-info"><span>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span> Opportunity for professional development in the international and multicultural organization</span></p>

<p><span class="job-description2 job-info"><span>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span> Developing opportunities and challenging assignments</span></p>

<p><span class="job-description2 job-info"><span>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span> Attractive and stable employment conditions</span></p>

<p><span class="job-description2 job-info"><span>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span> Social benefits (medical care, Benefit System, life insurance, pension scheme)&nbsp;</span></p>
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<div class="clause">Please be informed that we will contact selected candidates only.<br />
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Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.<br />
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<a class="link-black" href=" http://www.citibank.pl/poland/homepage/polish/index.htm " rel="nofollow" style="font-size: 9pt;" target="_blank"> www.citihandlowy.pl </a><br />
Bank Handlowy w Waszawie S.A 
<div style="float: right;margin-top: -17px; margin-right: 20px;"><a class="link-black" href=" http://www.citibankeurope.pl " rel="nofollow" style="font-size:9pt;" target="_blank"> www.citibankeurope.pl </a><br />
Citibank Europe PLC</div>
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