The HR Customer Care Specialist will be part of a dynamic Service Delivery Specialists team. The scope of the role is ensuring the service delivery within the agreed SLAs and promoting continuous improvement to meet the priorities of the business as well as accommodate the respective internal policies and external law regulations that may impact HR processes.

Responsibilities:

Resolve customer inquiries, providing efficient and effective HR service to Citi’s employees within established HR policies and procedures

Serve as a point of contact to Citi employees as well as authorities and third parties

Handle incoming inquiries queue in ServiceNow

Answer incoming calls from Citi employees

Data entry and records change in Workday and TETA systems as per customer request

Execute basic operational controls

Ensure Knowledge Library, procedures and manuals are up to date

Qualifications:

2 year of experience in HR operations or customer service

Command of Microsoft Office

Basic knowledge of Polish Labour Code

English (working) and Polish (fluent) languages command

Ability to work unsupervised and apply problem solve capabilities

Consistently demonstrates clear and concise written and verbal communication skills

We offer:

• Opportunity for professional development in the international and multicultural organization

• Developing opportunities and challenging assignments

• Attractive and stable employment conditions

• Social benefits (medical care, Benefit System, life insurance, pension scheme)