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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Customer Service Advisor SRC
Location: Łódź

Job Description

In this role, you have the opportunity to

Work with associates in coordinating the purchasing, inventory control, and fulfillment of products to meet actual and likely sales demand.

Primary liaison between Operations and Sales, managing order roadblocks, as well as expediting and maintaining communication of status to them and all internal stakeholders, within the Sleep and Respiratory Care business.

You are responsible for

Customer Service:

  • Coordinating repairs of S&RC medical devices, including accounting of time and material
  • Preparing offers and aligning quotations for repairs with customers
  • For rented devices and 3rd party items coordinate directly with patient/family in case of issues with device
  • For customer owned devices coordinate directly with hospitals and home care providers in case of issues with device
  • Spare parts management for devices reparation, work closely with logistics, technicians and suppliers to ensure smooth process of repairs

Order Management:

  • Handling incoming requests from customers and patients with regards to order taking, deliveries and invoicing
  • Customers/patient consulting on S&RC products
  • Answering phone calls from customers (busy telephone line, a lot of interaction)
  • Preparing offers for customers
  • Maintaining price lists, special prices for different customer groups


  • Consulting patients and their families on S&RC products
  • Consulting hospitals/doctors/home care providers and health insurances on administrative tasks
  • Administration work related to registering patients, getting prescriptions and confirmation for coverage of cost from health insurances
  • Invoicing rental fees for S&RC devices


  • Purchasing of existing products, maintaining stock
  • Purchasing of 3rd party items
  • Creation/Maintenance of product master data, including translation of marketing materials for newly introduced products
  • Entering commercial invoices and delivery notes into SAP
  • Complaint handling, Handling of delivery holds

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

The team based in Lodz is responsible for providing support to SRC business in Switzerland.

To succeed in this role, you should have the following skills and experience

  • Commercial background with Bachelor/Master degree
  • Fluent written and spoken in German or French or Italian or Swiss German
  • Intermediate English is a must (both verbal and written)
  • Good knowledge in MS Office
  • SAP knowledge, preferably in preparation of purchase orders and order processing
  • Good communication skills, dynamic, motivated, positive attitude mindset
  • Confident with handling phone call from internal/external customers
  • Experience in medical/pharmaceutical industry would be a plus
  • Experience with patient management would be a big plus
  • Attention to detail

In return, we offer you

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.



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We kindly inform you that we will contact only chosen candidates.

This job is no longer available

Recruitment process for this position has ended.

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