Requirements

• experience in a BPO environment,
• excellent German (min. C1) and good English (min. B1),
• experience with Salesforce.com or similar CRM tools will be an asset,
• experience in working with ERP systems and proficiency in MS Excel,
• good understanding of supply chain management,
• ability to multitask, prioritize, and manage time effectively,
• good written and verbal communication skills with internal customers,
• ability to work well with cross-functional teams.

Responsibilities

• following up on inbound leads and making outbound cold calls and emails,
• identifying key stakeholders and generating interest from potential clients,
• supporting the development of training materials and work instructions,
• building and maintaining strong client relationships based on trust and loyalty,
• interacting with internal and external teams via email, phone, or CRM tools,
• collaborating effectively with upstream and downstream teams.

We offer

• hybrid work model (2 days/week from the office),
• flexible start times,
• semi-annual performance bonus,
• employee referral program bonus,
• private medical care (Medicover) with an option to cover family members,
• Multisport card or MyBenefit points,
• attractive group insurance,
• access to well-being platform, free sessions with a psychologist,
• career growth opportunities – vertical and lateral promotions, online/onsite training,
• access to training platforms – technical, domain, soft skills & self-learning.