The Technical Business Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the operational areas or functions. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities and qualifications:
Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
Experience in automating through low code platforms, technologies eg. Appian, Xceptor, RPA.
Proven experience in redesigning complex operational processes.
Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple source
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Full understanding of Fund Administration or relative operational areas;
Self-dependent coordination of projects..
Supporting the business with unusual/non-standard situations demanding broad operational knowledge and experience;
Critical Thinking by logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Monitoring of projects status; reporting the status to senior management;
Analysis, identification and reporting of gaps and risks within the processes;
Active cooperation with the internal clients’ sites and external clients with regards to the projects ran by SSO;
Adhering to high standards of business correspondence;
Adhering to requirements regarding quality of work;
Acknowledging Citi’s principles and values of organizational culture and applying them in everyday work activities.
Conducting other business tasks assigned by a manager.
Due care over relationship building with the clients and senior management;
Managing one’s own time and others;
Advanced project management skills;
Regular reporting of projects & initiatives progress, next steps, accomplishments or issues
Supporting skills development of other team members.