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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Olsztyn
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Customer Service Rep 5
Work place: Olsztyn

The Customer Service Representative is an entry-level position responsible for deliver service for Institutional Clients Group (ICG) Customer.

Key responsibilities:

  • Explaining cases, registering and resolving complaints of ICG Clients in cooperation with other Bank units
  • Contact (by phone and by email) with ICG Client
  • Termly handling of customer requests and complaints from Clients
  • Identification of ineffective banking processes and cooperation with other Bank teams to develop and implement solutions
  • Testing of applications
  • Verification of procedures
  • Participation in control processes ( MCA)
  • Analysis of customer accounts with individual service in terms of identifying the most common errors in order to eliminate them and improve process efficiency
  • Preparation of correspondence regarding clarified Customer matters and documentation, regarding with Customer request
  • Training of new employees


  • Good knowledge of English both in speaking and writing
  • Secondary level education
  • The ability to think analytically
  • Knowledge of Microsoft Office
  • Team working and communication skills
  • Nice to have experience in customer service and/or good knowledge of Bank products

What do we offer:

  • The opportunity to participate in an interesting projects and access to IT solutions used in global bank
  • Cooperation with global and local banks
  • Cooperation with different departments all over the world
  • The opportunity to learn about a wide range of banking products
  • Social benefits (medical care, benefit system, life insurance)
  • Access to variety of training materials & courses via multiple delivery platforms
  • Work in a friendly atmosphere, in a dynamic and experienced team.
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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