WHAT DO WE EXPECT

• Italian on C1 level is a must
• English on C1 level is a must
• Microsoft Office package knowledge (Excel, Word, PowerPoint)
• Preferably experience in customer service
• Experience in working with SAP would be an asset
• Bachelor s Degree

WHAT WILL YOU DO (JOB QUALIFICATIONS)

• Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
• Voice Customer Service Delivery P2
• Validation of contractual agreements related to Service and Repair process
• Order management and returns management activities in SAP
• Coordination of service and repair process with internal teams and spare parts vendors
• Ensures resolution of queries within the contractual metrics .

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.

Customer Operations Voice Help desk role ticket resolution

Process of providing products, services, and support to customers in a manner that meets or exceeds their expectations.

It involves all interactions and touchpoints between a business and its customers throughout the entire customer journey.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.