Customer Service Agent
with English and Slovenian
Main responsibilities:
Working in the area of logistics/order management
Entering required data into the system based on processes, guidelines and procedures
Communication with client based on processes and procedures
Preparation of regular and ad hoc documents & report
Performs other activities requested ad hoc by supervisor
Manages achievement of given SLA and KPI's
Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
What do we expect from you:
Customer orientation and business/industry awareness
Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook
Strong written communication skills in at least 1 major language
Understands internal control
Comfortable under pressure and capable of handling effectively a number of conflicting priorities
Flexibility for change and in time
Slovenian at least B2
Customer Service
English, Slovenian
