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beign your career journey with accenture

Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: specialist
Customer Service Agent
with English and Slovenian

Main responsibilities:

Working in the area of logistics/order management
Entering required data into the system based on processes, guidelines and procedures
Communication with client based on processes and procedures
Preparation of regular and ad hoc documents & report
Performs other activities requested ad hoc by supervisor
Manages achievement of given SLA and KPI's
Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks

What do we expect from you:

Customer orientation and business/industry awareness
Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook
Strong written communication skills in at least 1 major language
Understands internal control
Comfortable under pressure and capable of handling effectively a number of conflicting priorities
Flexibility for change and in time
Slovenian at least B2
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconCustomer Service
  • iconEnglish, Slovenian
  • iconWarszawa, mazowieckie

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