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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Senior Business Analyst
Work place: Warszawa

The Project Analyst 3 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


  • Invoke and lead projects (business change requests, system developments and new business on boarding) across Operations
  • Preparation & analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth projects implementation;
  • Preparation of business requirement documentation;
  • Preparation of testing plan and test execution in UAT environments;
  • Support Production Validation Testing for new system functionalities and client changes;
  • Co-operation with internal and external stakeholders to effectively deliver projects;
  • Build and maintain effective working relationships with Technology, Oversight teams, Relationship Managers and Project Managers, by demonstrating committed inclusion in relevant forums, projects, business developments and service calls;
  • Support high quality of service delivered by the team;
  • Challenge the status quo, display initiative and innovation;
  • Support colleagues and peers with production problems;
  • Proactive actions targeting at minimising implementation risk;
  • Perform root cause analysis of common processing problems;
  • Ensure effective MIS process;
  • Ensure implemented process is compliant with local and global regulations;
  • Ensure all Team procedures/checklist and audit requirements are updated;
  • Ensure all issues / potential issues are escalated appropriately and in a timely manner;
  • Manage client and business ad-hoc queries and requirements;
  • Encourage positive and professional working environment;
  • Perform regular and ad hoc trainings for team members;
  • Ensure all mandatory training is completed;
  • Support manager with running team meetings, providing feedback for 1-2-1s and appraisals;
  • Participate in business trips as required;
  • Additional business oriented tasks requested by manager


  • Minimum 2-5 years of experience in institutions linked to capital markets;
  • Knowledge of financial instruments;
  • Knowledge in an operational environment and end to end trade flows;
  • Experience in project work;
  • Experience in leading projects;
  • Excellent verbal and written communication skills;
  • Analytical skills & ability to synthesize information;
  • Good team player able to build strong professional relationships;
  • Computer skills; MS Office environment knowledge (very good knowledge of Excel), VBA/SQL knowledge – advantageous;
  • Effective planning skills, ability to prioritize tasks and to work under pressure without supervision in a complex work environment;
  • Ability to solve complex issues and apply an appropriate risk management response.


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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  • iconWarszawa, mazowieckie

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