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beign your career journey with accenture

Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: specialist

Customer Service Specialist

with German

What will you do?
  • Daily interaction with Customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution
  • Responsible for all collections activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers.
  • Providing accurate and informed responses to customers (internal & external) queries through correspondence and telephone contact (exposure on phone calls on daily basis expected)
  • Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios

What do we expect from you?
  • Very good English and fluent French or German (at least C1 level)
  • Experience in analytical activities
  • Highly developed computer skills (MS Office)
  • Very good communication skills
  • Ability and eagerness to learn new processes/ procedures
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconCustomer Service
  • iconEnglish, German
  • iconWarszawa, mazowieckie

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