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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Team Manager - Trading Settlements
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:


To support team members’ development in role and for future assignment
To coach team members ensuring that feedback on their process performance and One Finance Behaviours is given on a timely basis.
To develop, align and implement team & individual objectives to achieve Foundational and Business Goals
To manage change across the team to ensure appropriate support for all initiatives.


To ensure that transactions are processed accurately, in time and in accordance with agreed procedures and service standards.
To communicate team performance status and needs to the Operations Manager and provide monthly service level metrics details including improvement plans if targets are not met
To set the right priorities regarding multiple work and demands
To review and challenge existing processes to reach process standardization and digitalisation
Pro-actively seek new and deliver existing efficiency to ensure maximum benefit for organization structure.
To ensure knowledge maintenance, successful back-up structure and handovers in place
To act as an escalation contact for internal and external stakeholders

Controls and Compliance

To maintain and operate a control framework to ensures effective and robust control over all team activities.
Ensure team compliance with all internal governance and procedures as defined.
To ensure timely completion of audit tasks (both internal and external).
To drive the right LFI investigation / knowledge sharing and prevent re-occurrence.
To be a signatory for payments

Dimensions :

Shell Trading integrates a global portfolio of crude oil, refined products, natural gas, electrical power, chemicals and freight trading based in the UK, US, Canada, Singapore, The Netherlands, Japan, Barbados, United Arab Emirates, The Philippines and Russia. Additionally, it provides marine expertise to operating units and manages a substantial fleet of vessels. Currently the team is broadly divided into two areas, North America (NA), WONA (World outside NA) & Global Freight.


  • Minimum of 5 years work experience in various financial/accounting positions

  • Strong coaching and leadership skills

  • Good awareness of underlying business, financial and fiscal issues with respect to the Trading Business.

  • Strong stakeholder management and good communication skills, both written and oral

  • Ability to communicate effectively at all levels

  • Microsoft Excel, Power Point & business finance systems.

  • Excellent German language skills (C1)

  • Good Analytical, Problem Solving and Decision Making skills

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting
  • iconKraków, małopolskie

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