from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Client Service Officer-9
Work place: Warszawa

The Client Service Officer is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.


  • Take an active role in streamlining processes and delivering change initiatives
  • Process all client related transactions in a professional and timely manner related to internal/external payment requests, Trade execution and all other types of transactions across banks internal systems.
  • Daily cash management, problem resolutions relating to cash management, research and order processing for clients
  • Understand how to execute transactions across the broad array of Citi products
  • Input buy/sell orders for stocks and bonds
  • Organize and track tasks, following up on pending items to ensure timely execution
  • Process client credit card applications and obtain statement copies
  • Adhere to all regulatory, internal Compliance and AML policy requirements
  • Flag potential illegal or improper transactions and comply with all regulatory policies and control procedures
  • Develop knowledge base and skills through specific internal courses
  • Serve as a valued resource to team members and colleagues by sharing knowledge, information and best practices
  • Work closely with Associate Bankers, Client Service Officers and Client Account Officers in initiating and booking centre locations
  • Respond promptly to all requests from initiating and booking centres promptly and effectively to resolve related problems
  • Minimize operational risk through appropriate quality control and procedures
  • Maintain a high quality of delivery
  • Provide support in training new members of the team
  • Drive a service of excellence approach
  • Potential requirement to travel to other CPB EMEA initiating / booking centers (London, Jersey, Geneva) for training and ongoing process improvement purposes
  • Shift based hours (8 hours per shift between, 8am and 7pm) to ensure coverage across EMEA time zones.


  • The successful candidate should have a broad range of product knowledge and applicants should be numerate, computer literate with the ability to understand new systems quickly.
  • Industry experience within Private Banking, Financial Markets and a varied knowledge would be preferable.
  • Knowledge and experience of Citi Private Bank a bonus.


  • Ability to prioritize and manage multiple deadlines, work to tight schedules and provide a fast and efficient turnaround of tasks and problem resolutions.
  • Ability to build effective working relationships across hierarchal levels and functions.
  • Is aware of, and effectively manages, risk and compliance related situations in his/her area
  • Numerate, analytical mind, with strong problem-solving skills.
  • Attention to detail


  • Degree educated, preferably in a Finance, Business Management or Economics discipline, however exceptional candidates with other qualifications will be considered.
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Custody Transaction Processing Manager
Custody Section manager
Client Onboard Analyst 2


  • iconCustomer Service
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers (197)
  • Recruitment process

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!