Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
As a Delivery scheduler you will be:
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Creating schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process
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Creating and optimizing an accurate, cost effective and timely delivery plan
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Ensuring scheduled deliveries are in line with safety and operational procedures and customers
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Ensuring the truck diary is correctly set up in scheduling system
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Ensuring Supply and product availability issues are reflected in scheduling system set-up
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Allocating orders to trucks
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Liaising with other teams that contribute to the Order to Delivery process,
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Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
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Handling customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
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Receiving urgent order requests and create urgent orders within framework of delivery promise
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Investigating and resolving customer complaints
Requirements:
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Czech language min. C1
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Resilience for time pressure
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Ability to deal with non-standard situations
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Quick learning skills
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Multitasking
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Open minded during taking cost affected decisions
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Excellent communication and issue resolution skills
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Ability to apply proper solution under time pressure
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Good knowledge of Excel
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Logistics/planning experience will be an asset
***Schedulers are shift workers continuously rotating with other team members to provide weekend support (for CZ scope Sun-Friday only day shift)
Number of Vacancies:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects