Responsibilities:

• Acting as an example to other team members, creating an ethical and motivated team environment;
• Adhere to all Departmental Procedures and Controls;
• Assist in the on-boarding of new clients or client accounts;
• Assist with team/dept projects;
• Complete User Acceptance Testing on enhancements to systems and regression testing;
• Ensure all client queries are responded to within 24hrs of receipt;
• Ensure all event file and processes checklists are completed on time;
• Ensure all event notifications/updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
• Ensure DCFC tasks are completed on a daily basis;
• Ensure monitoring of Global Inbox, covering other regions when required and cleared before EOD;
• Ensure the timely resolution of all stock exceptions following reconciliation;
• Escalate processing errors and potential risks to line manager upon discovery;
• Monitor and action all daily diary messages;
• Monitor and action all Queue’s;
• Participate in and host team Huddles;
• Participate in Contingency testing;
• Provide support to other Processors on the desk and across the department;
• Regular review and update of Procedures for the team;
• The accurate and timely processing of all events assigned;
• Where relevant provide detail of exceptions and resolution date to Team Leader.

Qualifications:

• Minimum 1 year’s experience within Financial Services;
• A good understanding of Financial Operations.

Education:

• Minimum 1 year’s experience within Financial Services;
• A good understanding of Financial Operations.