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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Voice and Network Infra Tech Analyst
Work place: Warszawa

The Voice and Network Infra Tech Analyst is an intermediate level role responsible for assisting with voice-network project governance and service delivery activities, including investment budget and tracking, project/engineer assignments in JIRA, end-to-end investment spend tracking to support build and operations team. Role is responsible to work with finance, procurement and sourcing teams. The overall objective is to implement project governance using proven agile methodology and also provide senior management reporting around the governance on periodic basis.

Key Responsibilities

  • Network and voice service engagement and project governance

  • Creating Epic and stories within JIRA tool for voice, network and engineering initiatives. (BAU + New)

  • Tracking voice and network EOVS, Tier0 under risk and control

  • Working with voice and network build teams to address and remediate CAP/RE.

  • Liaison with ICG/GCG business teams for voice projects planning and tracking; Also being aligned with regional business of voice and network roadmaps

  • Cooperation with FINCON and Operations team to provide solutions during monthly outlook and yearly budget cycles.

  • Working with financial systems like TCAPS, BRM, FAST to understand the Capex and non-capex costs and adjusting P/L within these tools to track and manage the yearly investment budget


  • At least 3 years of relevant working experience

  • Knowledge of Agile Methodology and tools; Preferable experience with JIRA

  • Previous work experience with program level status reporting and creating JIRA dashboards

  • Experience working on projects or programs with 2 or more lines of business (LOBs)

  • Ability to manage stakeholder expectations

  • Experience in working on cross business initiatives and on global projects and programs

  • Ability to identify process opportunities within the voice and network managed segment

  • Experience in creating and managing initiative expenditure proposals (IEPs)

  • Bachelor’s/University degree or equivalent experience

  • Knowledge and working experience of change management/Incident Reporting tools like ServiceNow a Plus

We offer:

  • Attractive conditions of employment and benefits.

  • Opportunity to work in diverse and inclusive environment

  • Collaboration with a high quality team in a challenging areas

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Great place to work

  • Work with new technologies

  • Many different learning opportunities

  • Flexible working environment

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconAnalytics & Reporting
  • iconWarszawa, mazowieckie

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