Job Description Summary

​As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing customer support to the GCS Field and Depot based teams including administrative tasks.

Job Description

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing customer support to the GCS Field and Depot based teams including administrative tasks.

As a GCS Specialist you would be:

• Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support
• Customer call intake in local language for all related activities such as requests for service, service contract, service related complaints
• Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data
• Administration of system supporting Services (ServiceMax, SAP, LOTS)

To be successful on this position you would need to have great communication skills as well as perfect knowledge of German and working knowledge of English (any other European language is a plus). Apart from the ability to communicate in a professional manner you should also learn quickly to be able to use our IT tolls and have a good knowledge of all MS Office tools.

Additionally we look for:

• Multitasking ability with great detail orientation
• Experience in working in multi-cultural environment would be an asset
• Willing to travel

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams.

If we have just described you and your career aspirations, then please click on the APPLY button.