Responsibilities:

• Focuses on timely and accurate delivery of the KYC/PPR functions, as well as delivering superior customer service and resolution of customer issues.
• Delivers the best in class services to the CPB Banker Teams.
• Supports the Global Clients Program.
• Implements regional and local compliance and regulatory requirements.
• Ensures that AML KYC policy are implemented in a timely and controlled manner.
• Ensures that the proper controls are in place.
• Ensures that the continuous process optimization and improvements are in place for a best controlled, risk managed and a most cost efficient operations services.
• Establishes the services and manages the relationships with the major stakeholders: Bankers, Assistant Bankers, Compliance and Legal.
• Responsible for various types of project management and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact
• Identifies and develops high performers for next level jobs.
• Understands client requirements and implements them correctly.
• Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drives process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points.
• Identifies means to reduce number of defects (internal and external).
• Develops performance matrices to track defects, productivity.
• Ensures clean audit results.
• Work in a virtual team environment.

Requirements:

• Prior KYC experience is a must, other Operations areas - i.e. banking, securities/funds operations – nice to have.
• Higher education - bachelor's degree is sufficient (preferred finance, economics).
• Good interpersonal communication skills.
• Able to communicate with internal and external business partners.
• Significant experience in taking leadership of initiatives
• Strong verbal and written communication skills – English Language.
• Strong execution skills in a multi-tasking mode.
• Ability to achieve business objectives without compromising on controls and risk parameters established.
• Able to strive under pressure and covert opportunity from risk.
• To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice.
• Proficient knowledge of English (written and spoken).
• Minimum Experience:
• 4-6 years