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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Network Operations - Process Lead
Work place: Warszawa

Do you enjoy running worldwide IT operations, having hands-on Command & Control experience? Are you willing to partner with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and possess the skills necessary to support one of the largest infrastructure environment in the world? Do you have an urge to develop in people management and running global infrastructure operations?
We might have a career opportunity waiting for you.

At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network technology as a key part of the CTI Enterprise Command Center Operations Team. As the Process Lead you will run and oversight functions providing Service Monitoring, Level-1 Infrastructure Support, Advanced Network Support and Change Implementation. This is all done from our state of the art regional Command Center in partnership with the Process Leads, Workflow Coordinators, Staff Managers and the Network Team in cooperation with our other Operations centers located in North and South America, Europe and Asia. This role will have a direct reporting line into Regional Platform Lead to promote collaboration and consistency.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a Technology Management role it is expected you demonstrate competency in Network Infrastructure Technology and have operational aptitude to lead people, drive process performance and support continuous improvements.

Role and Responsibilities:

  • In this role you will be responsible for detection of improvement places in the network infrastructure area.

  • You will be generating documentation of existing processes and improvements, forecasting expected results of process changes, analyzing implemented changes and making further adjustments to workflow, schedules or other processes as required

  • You will be cooperating with various teams around the globe.

  • You will be responsible for running projects within the network area.

  • You will be responsibe for demonstrating and educating the team in the understanding of how their activities impact on long term overall network performance.

  • You will be highly exposed to cooperation with Senior Management giving you the oportunity to grow yourself.

  • We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations and acting as the service owner.

  • You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.

Knowledge, Skills and Competences:

  • That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.

  • Problem solving, methodical with analytical skills.

  • High energy with ability to adjust changes.

  • Able to communicate technical terminology at the appropriate level to the audience.

  • Good organizational and coordinating skills, able to set priorities. Ability to work independently.

  • High-reaching and with dedication towards continual growth and self-improvement

  • Good time management skills with high sense of urgency and dedication.

  • Clear personal work ethic that inspires quality and enthusiasm.

  • Resilient and highly responsive in overcoming adversity.

  • Ability to work through a multitude of challenges/obstacles to achieve the desired end result.

  • Ability and willingness to operate within tightly controlled operational procedures.

Experience & educational preferences:

  • Proven expierience in project management area is required.

  • Industry network specific certifications – CCNA or adequate level of knowledge.

  • Operations support experience would be an advantage.

  • Background in operating network services (NOC) within international, dynamic environment would be an advantage.

  • Knowledge of networking hardware especially the Cisco products would be an asset

  • Leadership exposure in a multi-layer environment is helpful.

We offer:

  • Attractive conditions of employment and benefits.

  • Opportunity to work in diverse and inclusive environment

  • Collaboration with a high quality team in a challenging areas

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Great place to work

  • Work with new technologies

  • Many different learning opportunities

  • Flexible working environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconIT
  • iconWarszawa, mazowieckie

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