C2C Team Leader
Who are we looking for?
- Experience in C2C is required
- Fluent English is essential
- Experience in leading teams
- Strong people management skills
- High level customer service skills
- Very good communication skills
- Good analytical skills
- Able to improve the process and to motivate the staff to do the same
What will you do?
- Manages a Team by supervising them to deliver high quality, professional and proactive day to day service to our Client with agreed SLAs
- Provides assistance to delivery team members
- Cooperates with Retained Finance and other Capgemini teams as per agreed processes and communication channels
- Monitors the performance of staff against agreed objectives, takes improvement actions where appropriate
- Manages day to day team’s issues, flags and mitigates them and manages escalations
Who will you be working with?
For our New Client in Kraków Delivery Center we are recruiting candidates who would like to be a part of a fantastic delivery team specializing in C2C processes and to help building this new team from the very beginning. The scope covers C2C processes (AR resolution team, sundry billing and Help Desk).
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
BPO/SSC
English
