The Client Operations Department is currently recruiting an intermediate Client Operations Analyst to work on projects and deliver best in class Client Service in a busy and dynamic environment in the TTS Client Operations.

In addition to ensuring all day-to-day Client Operations functions are completed in a timely and efficient manner, the individual will need to work in close liaison with the Section Manager to review opportunity for process improvement within the team.

Responsibilities:

• Work closely with vendor teams to ensure that co-owned process are executed accurately and any errors are reviewed and analyzed
• Complete regular reconciliation reviews to ensure that task have been completed correctly and accurately
• Work in partnership with Service team to ensure that any operational issues are investigated and led to a full resolution
• Support ad-hoc requests from Service team to review operational process inefficiencies, client raised queries and concerns
• Escalate any errors, processing delays and errors appropriately
• Lead and deliver client and internal projects, ensuring attendance on project and client facing calls
• Develop and maintain process documentation materials
• Adhere to internal policies in relation to process documentation, reviews and reporting to ensure ongoing compliance from risk and control perspective
• Proactively inform customer about operational problems (system failures, market issues) and provide regular updates to resolution of issue
• Support client and service team requests and needs in an efficient, effective and professional manner and handle exceptional requests.
• A thorough understanding of the client’s business and unique solution is necessary to simplify the client experience by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience at all times.
• Support team leader and manager through deputizing as an escalation contact for internal partners and clients for the operational
• Perform analysis on trends and best practices while suggesting improvements based on analysis

Qualifications:

• Very good knowledge of English and fluent Italian language is necessary.
• Excellent communication skills
• A commitment to the delivery of quality operational experience
• Ability to liaise with demanding clients and internal stakeholders
• Strong investigative, analytical and problem solving skills.
• Ability to work independently within a team environment.
• A strong understanding of Client Operations related functions and processes – payments, operational experience.
• Team player with strong interpersonal and communication skills.
• Self-Motivated/Results Orientated
• Proven leadership skills essential.
• Maintains a control focus at all times.
• Must have excellent time management skills.
• Organisational & administrative skills
• Ability to understand complex concepts
• Analytical & Adaptable
• Attention to detail
• Advanced knowledge of Microsoft Excel required to manage day to processes, through execution on V-Look ups, comparisons and some formulas.

Education:

• Bachelor’s/University degree or equivalent experience.

We offer:

• Opportunity to work in an international and diverse environment.
• Exposure to a wide range of internal stakeholders as well as to senior management
• Private healthcare
• Group insurance
• Private pension scheme
• Flexible work schedule and working from home (home office)
• Multisport program

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.