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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Intermediate Client Operations Analyst
Work place: Warszawa

The Client Operations Department is currently recruiting an intermediate Client Operations Analyst to work on projects and deliver best in class Client Service in a busy and dynamic environment in the TTS Client Operations.

In addition to ensuring all day-to-day Client Operations functions are completed in a timely and efficient manner, the individual will need to work in close liaison with the Section Manager to review opportunity for process improvement within the team.


  • Work closely with vendor teams to ensure that co-owned process are executed accurately and any errors are reviewed and analyzed
  • Complete regular reconciliation reviews to ensure that task have been completed correctly and accurately
  • Work in partnership with Service team to ensure that any operational issues are investigated and led to a full resolution
  • Support ad-hoc requests from Service team to review operational process inefficiencies, client raised queries and concerns
  • Escalate any errors, processing delays and errors appropriately
  • Lead and deliver client and internal projects, ensuring attendance on project and client facing calls
  • Develop and maintain process documentation materials
  • Adhere to internal policies in relation to process documentation, reviews and reporting to ensure ongoing compliance from risk and control perspective
  • Proactively inform customer about operational problems (system failures, market issues) and provide regular updates to resolution of issue
  • Support client and service team requests and needs in an efficient, effective and professional manner and handle exceptional requests.
  • A thorough understanding of the client’s business and unique solution is necessary to simplify the client experience by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience at all times.
  • Support team leader and manager through deputizing as an escalation contact for internal partners and clients for the operational
  • Perform analysis on trends and best practices while suggesting improvements based on analysis


  • Very good knowledge of English and fluent Italian language is necessary.
  • Excellent communication skills
  • A commitment to the delivery of quality operational experience
  • Ability to liaise with demanding clients and internal stakeholders
  • Strong investigative, analytical and problem solving skills.
  • Ability to work independently within a team environment.
  • A strong understanding of Client Operations related functions and processes – payments, operational experience.
  • Team player with strong interpersonal and communication skills.
  • Self-Motivated/Results Orientated
  • Proven leadership skills essential.
  • Maintains a control focus at all times.
  • Must have excellent time management skills.
  • Organisational & administrative skills
  • Ability to understand complex concepts
  • Analytical & Adaptable
  • Attention to detail
  • Advanced knowledge of Microsoft Excel required to manage day to processes, through execution on V-Look ups, comparisons and some formulas.


  • Bachelor’s/University degree or equivalent experience.

We offer:

  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconAnalytics & Reporting
  • iconWarszawa, mazowieckie

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