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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Business Advisor (Catalyst and Technologies APR)

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Catalyst & Technologies is a global organization that reports to Shell Executive Vice President of Products and Technologies (P&T). It is considered a strategic organization by Royal Dutch Shell and is a growing organization responsible to commercialize Catalyst to Global and Regional Corporate Cos (B2B) in the Refinery, Petrochemical, Gas areas. Shell Catalyst & Technologies also License several of the Shell technologies to other Companies and provide Technical Services helping Customers to solve problems of today and to succeed thru the Energy Transition.

If you have a passion in helping our customers succeed in a dynamic energy transition environment, this is your opportunity. You will grow in a highly energetic and passionate team helping our customers make the transition to cleaner energy.

Where You Fit In

Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.

What is the Role?

The Business Advisor provides contract support to Shell Catalysts & Technologies companies, a group of companies that provide leading catalysts, technical services and licensed process technologies to refiners, gas treating facilities and chemical plants around the world. The successful candidate will have experience in developing commercially complex, legally acceptable contracts and provide advice on a wide-range of contract related questions and issues.

Principle Accountabilities will include:

Contracts Development:

  • Draft third party customer contracts (sales, services, non-disclosure agreements and other).
  • Review and assess customer contract terms, providing an explanation of the terms and possible risks to the sales account managers and management.
  • Actively negotiate contracts with customers, providing options/alternative terms so the contracts are commercially and legally acceptable.
  • Assist with proposals, as requested.

Advice, Support and Interfacing With Customer Facing Organization:

  • Advise on wide-ranging contract related questions and issues, better enabling Sales to make informed decisions to further their objectives.
  • Provide a contract ‘gap analyses’/assessment of key differences between the negotiated contract position and preferred contract position.

Draft/review business correspondence.

Interfacing With Business Partners and Shell Legal Services:

  • Communicate, interface and collaborate on a regular basis with Business Partner’s Lead Business Advisors, including joining team meetings with such Business Advisors, Shell Legal, to better enable successfully carrying out the responsibilities of the role.

What We Need from You?

Skills and Knowledge:


  • Excellent contracting skills: thorough and detail oriented; and apply legal knowledge, to commercial and technical information provided, in drafting contracts to ensure they accurately reflect business needs and decisions, while consistent with Shell’s legal requirements; and
  • Strong advisory skills: ability to explain contract terms and legal concepts to the business; and identify and advise on issues and critical contracting risks, ensuring the business understands such issues and risks.


  • Strong commercial mindset and problem-solving skills: commercial acumen, and ability to find acceptable solutions and options to reflect business needs and decisions for problems of varying content and complexity, all while timely achieving business objectives; and
  • Ability to influence under challenging circumstances: engaging negotiating and facilitation skills, and ability to think logically and strategically under stressful and demanding situations.

Interpersonal and Communications:

  • Strong interpersonal and communication skills: excellent verbal and written communication skills and strong interpersonal skills to easily connect, interface and build relationships at all levels – Business partners and external Shell customers;
  • Passion for business: energetic, enthusiastic, and passion to learn the the Shell Catalysts & Technologies business;
  • Collaborative workstyle: prior experience in working both independently and within a team framework; and
  • Manage priorities: ability to manage time and prioritize over global workloads.
  • End to End Accountability

Education and Experience:

  • Qualified Legal Practitioner preferred, with: a Bachelor of Law (LLB), Diploma / Postgraduate in Legal Practice, and Post Qualification Experience (PQE) of a minimum of 3-5 years.
  • If not a ‘Qualified Legal Practitioner’ education and experience should include: a Bachelor of Law (LLB), Postgraduate in Legal Practice or Masters of Law (LLM), with 8+ years relevant industry / functional experience within a Legal role or similar capacity.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconConsulting, BPO/SSC
  • iconKraków, małopolskie

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