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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Global CRM Lifecycle Lead

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are recruiting for the role of Global CRM Lifecycle Lead to develop multi-market CRM communication strategies across Shell Global Mobility brands.

The role is responsible for supporting markets in optimising their CRM communications by developing new targeting audiences rules, personalised offers and creative modules; working alongside our global strategic agency,.

This is a specialist functional role within the Mobility Global Marketing Communication organisation, managing the following aspects:

  • Develop and optimise modular contact strategy “fit for purpose” across multiple markets aiming to build a long-lasting relationship with our customers and sustainable growth for Shell
  • Working with Tech and Data Strategy teams - to automate targeting modules in order to drive operational cost efficiency and more relevant communication for our customers

  • Responsible for creative process and requirements for CRM communications

  • Ensure consistent and engaging experience across paid and owned channels in order to extract more value for customers throughout engagement funnel

  • Owning CRM programme’s optimisation plan across multiple markets, analyse results and implement best practices

  • Management of Global CRM agency scope and day-by-day operation of strategic projects

  • Responsible for strategic projects’ budget and finances.

Support +24 markets across EMEA, APAC and Americas regions and multiples tech landscapes.


  • Very strong CRM (Customer Relationship Management) knowledge

  • Strategic thinking

  • Passion for customer data-driven insights

  • Strong project management skills with experience delivering complex projects with multiple stakeholders

  • Able to communicate complex, technical concepts to a non-technical audience

  • Ability to effectively influence and communicate with all levels of management

  • Customer focused with demonstrated experience providing insight on customer behaviour

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconMarketing & PR, Project Management, BPO/SSC
  • iconKraków, małopolskie

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