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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
Automations Support Specialist, SA
Location: Kraków

Who we are looking for:

We’re looking for a technical specialist, who will be responsible for automations and macros support. You will be first contact person for employees having issues with automations infrastructure or seeking advice about company automations governance. You will be working in GMAS team which is part of IT AI & Automation organization. You will have possibility to grow your development skills by supporting developers on bug fixes implementation and writing automations on your own.

Who we are looking for:

We’re looking for a technical specialist, who will be responsible for automations and macros support. You will be first contact person for employees having issues with automations infrastructure or seeking advice about company automations governance. You will be working in GMAS team which is part of IT AI & Automation organization. You will have possibility to grow your development skills by supporting developers on bug fixes implementation and writing automations on your own.

What you will be responsible for:

  • Actively monitoring ServiceNow GMAS queue and internal mailbox

  • Responding to Tier 1 level support issues in a timely manner within KPIs and SLAs

  • Providing patient assistance pertaining to technical issues with GMAS developed tools

  • Escalate issues to appropriate internal teams including investigation and issue recognition

  • Reporting code issues to developers

Required Skills and Experience:

  • Ability to examine, question, explore and troubleshoot a variety of technical issues

  • Proficient in Microsoft Excel

  • Programming experience in VBA/Python/VB.Net/C# is a plus.

  • Experience in Customer support field is a plus

  • Demonstrated excellence in organizational, time management, and communication skills

  • Strong analytical and technical troubleshooting skills

  • Fast-learner with inquisitive mind to ask the necessary questions for best and quickest solution

  • Very good English

  • BA (required), MA (a plus)

  • Employee savings plan;

  • Premium life insurance package;

  • VIP medical package;

  • Multisport card/cinema tickets / money transfer

  • International operating environment;

  • Language classes;

  • Soft skills trainings;

  • Technical workshops

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

What you will be responsible for:

  • Actively monitoring ServiceNow GMAS queue and internal mailbox

  • Responding to Tier 1 level support issues in a timely manner within KPIs and SLAs

  • Providing patient assistance pertaining to technical issues with GMAS developed tools

  • Escalate issues to appropriate internal teams including investigation and issue recognition

  • Reporting code issues to developers

Required Skills and Experience:

  • Ability to examine, question, explore and troubleshoot a variety of technical issues

  • Proficient in Microsoft Excel

  • Programming experience in VBA/Python/VB.Net/C# is a plus.

  • Experience in Customer support field is a plus

  • Demonstrated excellence in organizational, time management, and communication skills

  • Strong analytical and technical troubleshooting skills

  • Fast-learner with inquisitive mind to ask the necessary questions for best and quickest solution

  • Very good English

  • BA (required), MA (a plus)

What We Offer:

  • Employee savings plan;

  • Premium life insurance package;

  • VIP medical package;

  • Multisport card/cinema tickets / money transfer

  • International operating environment;

  • Language classes;

  • Soft skills trainings;

  • Technical workshops

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

Details

  • iconIT, Banking
  • iconEnglish
  • iconKraków, małopolskie

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