Who we are looking for:

We’re looking for a technical specialist, who will be responsible for automations and macros support. You will be first contact person for employees having issues with automations infrastructure or seeking advice about company automations governance. You will be working in GMAS team which is part of IT AI & Automation organization. You will have possibility to grow your development skills by supporting developers on bug fixes implementation and writing automations on your own.

Who we are looking for:

We’re looking for a technical specialist, who will be responsible for automations and macros support. You will be first contact person for employees having issues with automations infrastructure or seeking advice about company automations governance. You will be working in GMAS team which is part of IT AI & Automation organization. You will have possibility to grow your development skills by supporting developers on bug fixes implementation and writing automations on your own.

What you will be responsible for:

• Actively monitoring ServiceNow GMAS queue and internal mailbox

• Responding to Tier 1 level support issues in a timely manner within KPIs and SLAs

• Providing patient assistance pertaining to technical issues with GMAS developed tools

• Escalate issues to appropriate internal teams including investigation and issue recognition

• Reporting code issues to developers
  

Required Skills and Experience:

• Ability to examine, question, explore and troubleshoot a variety of technical issues

• Proficient in Microsoft Excel

• Programming experience in VBA/Python/VB.Net/C# is a plus.

• Experience in Customer support field is a plus

• Demonstrated excellence in organizational, time management, and communication skills

• Strong analytical and technical troubleshooting skills

• Fast-learner with inquisitive mind to ask the necessary questions for best and quickest solution

• Very good English

• BA (required), MA (a plus)

What We Offer:

• Employee savings plan;

• Premium life insurance package;

• VIP medical package;

• Multisport card/cinema tickets / money transfer

• International operating environment;

• Language classes;

• Soft skills trainings;

• Technical workshops

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What you will be responsible for:

• Actively monitoring ServiceNow GMAS queue and internal mailbox

• Responding to Tier 1 level support issues in a timely manner within KPIs and SLAs

• Providing patient assistance pertaining to technical issues with GMAS developed tools

• Escalate issues to appropriate internal teams including investigation and issue recognition

• Reporting code issues to developers
  

Required Skills and Experience:

• Ability to examine, question, explore and troubleshoot a variety of technical issues

• Proficient in Microsoft Excel

• Programming experience in VBA/Python/VB.Net/C# is a plus.

• Experience in Customer support field is a plus

• Demonstrated excellence in organizational, time management, and communication skills

• Strong analytical and technical troubleshooting skills

• Fast-learner with inquisitive mind to ask the necessary questions for best and quickest solution

• Very good English

• BA (required), MA (a plus)

What We Offer:

• Employee savings plan;

• Premium life insurance package;

• VIP medical package;

• Multisport card/cinema tickets / money transfer

• International operating environment;

• Language classes;

• Soft skills trainings;

• Technical workshops

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.