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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
HR Advisor with German

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Would You like to provide end-to-end HR Operations support to employees and local HR executing complex Local HR Processes, in line with existing policies and procedures? We are looking for HR passionate who would like to join our HR Department as HR Advisor.

What's a role?

HR Operations provides a range of services, focusing on ensuring that Shell employees and line managers get the best support and advice on HR related matters. Since 2015 the Krakow HR Operations team and HR teams in NL, UK, Norway, and Germany have been closely integrated, planning joint agendas and priorities based on both country and business needs. HR Operations supports all aspects of the employee lifecycle for employees located in Europe and Africa, international transfers included.

More specifically, your role will include:

  • Management of end-to-end cases according to established ways of working, Using Salesforce tool to log queries and updates.
  • Keeping customers updated on the status of open cases. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
  • Dealing with third-party service providers.
  • Timely escalation of complex queries to senior advisors, SME’s and policy teams.
  • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids).
  • Sharing best practices within the team, striving for continual improvement in service delivery.

Education requirement/field of study:

Human Resources, Psychology, Sociology, Pedagogy, Business Administration.

Requirements:

We are looking for candidates who have very good knowledge and a good understanding of HR Model. Furthermore, we appreciate candidates who are empathetic and have an excellent mindset. Beyond that, we'd hope to see as many following as possible on your CV:

  • 1-year work experience – previous experience in Shared Service, Call Centre. Service environment is an advantage.
  • English (Good command, both written & oral).
  • German - B2/C1.
  • Exposure to an administration and /or services-oriented position preferable.
  • Experience in service excellence.
  • SAP, Workday, or Salesforce experience is an advantage.
  • Excel and analytical skills.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconHuman Resources, BPO/SSC
  • iconEnglish, German
  • iconKraków, małopolskie

Company profile

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