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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Ask Brand Adviser

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

You will join a team of brand experts who are activist ambassadors for Brand Standards excellence, helping customers, agencies and teams around the world achieve creative excellence whilst remaining fabulously on-brand.

The world is changing fast and Shell is changing too – not only to keep up with the external pace, but also to anticipate and shape a different future. The new integrated Corporate Relations function will deliver value by supporting our strategy and sectoral approach and improving policy and advocacy outcomes. We will bring the outside in and secure and drive Shell’s reputation and values. Drawing on a strong base of professional excellence, we aspire to be best-in-class at achieving integrated outcomes through effective engagement and communication with external and internal stakeholders.

Where you fit in:

The Shell brand is the company’s most valuable asset. The busy AskBrand team plays a key role to build and protect the Shell Brand, helping manage and advise on effective, coherent and compliant application of Shell Brand Standards.
The AskBrand team manages brand related projects and responds annually to thousands of brand related questions and approvals on brand applications, including communications; merchandise; packaging; naming and sub-brands; events; vehicles, and 3rd party use of the Shell brand. The AskBrand team helps approve assets and resolve customer questions by either directly helping the customer or by connecting with the right colleagues to effectively resolve the question.
Compliant and consistent delivery of Shell Group Brand Standards and associated Brand Policies, ultimately to support the delivery of the ‘One Brand’ strategy, is critical to build, protect and strengthen the Shell Brand.

What’s the role?

We’re looking for a brand enthusiast who can be an ambassador for creative, compliant Brand Standards excellence, and help customers, agencies and teams around the world with their diverse brand-related questions, projects and Brand Identity approvals. Someone who can deliver efficient, effective Brand Identity Policy advice and approvals through the AskBrand service (50,000+ approvals and questions per year) and manage/input into related brand and design projects.

  • Give accurate, quality brand advice based on Brand Standards, and review and approve branded assets and communications;
  • Provide a clear and customer-centric service to stakeholders and agencies over the AskBrand e-tool, email, phone, Instant messaging, and in meetings;
  • Meet the 24-hour customer response targets of 95% of all queries;
  • Make recommendations for continuous improvement of processes, tools and ways of working;
  • Provide data analysis, sharing trends, insights and recommendations with the wider Brand Standards team, and with business stakeholders through outreach, presentations and meetings;
  • Excellent stakeholder management and network building capabilities, in order to connect AskBrand customers with the right mix of people to resolve brand questions – forging connections across all LOBs, functions, legal, ER, and beyond;
  • Work alongside trademark team;
  • Support on brand identity projects across all brand touchpoints and disciplines (packaging, events, Sound of Shell, joint ventures, etc.);
  • Develop knowledge of, and relationships with, creative agencies and other suppliers of brand services across all major brand expression areas: packaging, colour, communications, experiential, digital, research, etc.

What we need from you:

  • Leadership skills
  • Learner Mindset – role model curiosity and reflection; encourage people to learn from mistakes and successes;
  • Maximise performance – integrate and collaborate across boundaries to maximise commercial value for Shell as a whole.
  • Professional skills
  • The successful candidate will be collaborative, and have proven experience in brand, design, marketing or communications;
  • Have, or develop, excellent working knowledge of brand principles generally, the Shell Brand, the One Brand Principle, Shell Brand Management system;
  • Flexibility to manage delivery of a diverse and demanding workload;
  • Customer-centricity is critical;
  • Ability to develop strong, trusted relationships with colleagues across Shell in both business and country roles is crucial for the success of this role;
  • Proven inquisitive, analytical, strong logic and problem-solving mindset;
  • High attention to detail and be happy to provide challenge where they identify opportunities for improvement/optimisation;
  • Quick learner and active self-starter;
  • Excellent written and spoken English is essential.

We are keen to support flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered (e.g. part-time, job share).


About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconMarketing & PR, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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