BPS_DC_Client Experience F&A Portfolio Lead
What will you do
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Single Point of Contact for Service Delivery Operations Clients
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Provide support to the Clients for Operations Delivery related matters
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Act as the escalation point for Clients implementation of process improvements, including six sigma, operational excellence, innovation framework
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Proactively improve client satisfaction and customer relationships working with Client Leadership
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Support sales opportunities and validate expected delivery capability for Operations
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Build a strategic development direction
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Measure cost effectiveness
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Manage employees delivering the client service, including their professional development
What we expect from you
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7 years of experience in managing teams in SSC BPO environment within F&A area
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Proven ability to work creatively and analytically in a problem solving environment
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Experience working with global services
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Experience in multinational organizations
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Experience in the development of business performance and compliance metrics and multi function background including and understanding of Procurement, Finance or other capability
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Change management experience University degree and qualifications in accountancy management economy
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Very good English
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Ability to drive significant change while coaching and developing the teams
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Excellent interpersonal communication skills
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Proficiency with Microsoft Office applications Outlook, Word, Excel, PowerPoint,
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Readiness to travel occasionally