from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
CSS - Mobility B2B OE

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country


The Shell DACH Retail business encompasses over 2.200 service stations.

This role will be providing key support to the DACH Operational Excellence & Comms Team, support to ensure the integrity of data, business analysis and content to provide business planning and business decision support. This role will also be in close contact with the local Sales teams and support recognition activities.

The position requires self-motivation, attention to detail, analytical mindset, someone who can work under pressure, along with the ability to communicate effectively with a wide range of stakeholders.

The role also requires the ability to multi-task, so prioritization skills are crucial to allow the applicant to switch between activities ensuring completion to the expected level and deadlines are met.

Main Accountabilities:

  • Analyze and provide key insights into the performance of the Retailers businesses using data from the accountancy reporting application and other data sources

  • Co-ordinate inputs from various key stakeholders to complete analysis on the performance of the Retailers and sites

  • Actively communicate results and outcomes to support improvements and best practices

  • Assisting in preparation of documents, reports, presentation material as required as part of the business plans.

  • Engage with key stakeholders as required, including meetings, delivering presentations and any training required by the role

  • Perform other analytical activities requested by the Operations Team

  • The position includes standard KPI tracking and ad hoc analysis to evaluate performance

Skills & Requirements:

• Excellent Strong analytical, problem solving and critical thinking skills

• Able to multitask and manage conflicts efficiently with a positive attitude

• Strong organizational skills

• Strong Microsoft Excel skills

• Shows the understanding of how multiple data streams can fit together to give a bigger picture

• Has the ability to review complex data and convert into meaningful and useful observations and suggestions for others to use

• Can demonstrate a level of innovation in systems to make more effective for all

• Ability to work independently, set priorities and manage workload whilst adhering to deadlines.

• German & English language skills (written and spoken)

• Communicate and establish positive relationships at all levels, face to face and on the phone (most of the stakeholders are in different location)

• Collaborative approach and ability to drive change and manage / influence stakeholders with tact and diplomacy.

• Is comfortable at presenting data to a group even when sometimes the messaging is difficult

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (195)

selected offers

Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
Career Opportunities for Italian Speakers
flag English, Italian
Career Opportunities for Danish Speakers
flag English, Danish

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!