from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Product Owner Tolls

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country


EETS is short for the European Electronic Tolling Service. The Service is regulated by Directive which addresses the interoperability of electronic tolling in the European Union and foresees that every road user will have access to electronic tolling across the continent using one contract and one on-board unit.


The Digital and Marketing Technology Integration (DMTI) team was created in 2017 in recognition that the line between business and technology are blurring, and to help the business provide a superior digital customer experience as well as address opportunities around digital transformation. Whilst the team sits within Retail Marketing, it has business accountability across B2C, Shell Fleet Solutions and parts of Global Commercial.

Fleet Solutions

This role is completely focused on supporting the delivery of digital opportunities within Fleet Solutions where we want to become the ‘Amazon of business mobility’. We all know that the only path to growth is through Customers, existing and new. We do not sell fuel or road services or telematics. We sell reliability and kilometers or miles at the best cost. And this cost is not the price of the fuel, is the cost to operate a fleet, the impact of our fuel quality on consumption and reliability, the better experience for drivers at Shell sites, our fraud detection programs, best in industry account management and customer service, peace of mind that our systems work 99.99% of the time, our professional credit management

Keeping that growth mindset in mind, this job is an exciting opportunity to be an integral part of Fleet Solutions efforts to transform the business into ‘the ‘Customers 1st choice for sustainable mobility solutions.

Job Description

  • This is a digital product owner role being responsible for EETS & Value-Added Services – Services enabled by tolls like GPS (track and trace) as this is an additional workstream that utilizes tolling data and other tolling services
  • Scaling up the product across the Fleet hub markets by Pushing for global scalable solutions
  • Ensure that a customer-friendly digital front end is available for user registration of all services and a Tolls reporting feature is in place for the customers
  • Responsible for the digital customer experience for tolls working with agencies and multiple delivery partners
  • Owning the product backlog & Aligning with CVP owners
  • Working as a gatekeeper between the IT & Business teams to translate the business requirements into IT-enabled deliverables
  • Aligning roll out plans with local markets and Business Readiness teams.
  • Supporting the digital pilots if and when required
  • Driving the multi-channel approach for these service (Shell Mobility Hub, System to System and ecosystems)
  • Managing digital partnerships/pilots with selected 3rd parties’ integrations into mobility hub
  • Being one of the strategical priorities of Fleet Solutions going forward, needs to work closely with Telematics Product Owner.

Skills & Requirements

  • Preferably understanding of Fleet Solutions Business with strong focus on B2B customers & delivery
  • Previous product management, project management and/or development experience with a good track record of delivery
  • Knowledgeable and/or interested in technology with understanding of B2B business. Willing to learn about the digitalization and eagerness to contribute into the monetization journey of our B2B products
  • History of teamwork and willingness to roll up one's sleeves to get the job done.
  • Good stakeholder management and relationship building with cross-functional teams and local markets.
  • Ability to work effectively in a multicultural and virtual environment, and to collaborate with and influence global teams.
  • Highly motivated and proactive with strong sense of accountability
  • Solid understanding of Agile ways of working
  • Strong presentation/communication skills, with proven record of effectively presenting stakeholders
  • Ability to listen but also influence, and flexibility about the space he/she operates in.
  • English C1.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (179)

selected offers

Career Opportunities for Dutch Speakers
flag English, Dutch
Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
Career Opportunities for Italian Speakers
flag English, Italian

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!