Job Title

Order Management Specialist with French

Job Description

In this role, you have the opportunity to be

responsible for management of sales orders (systems, options and upgrades) placed by Market Groups (MG), overseeing and coordinating the entire order delivery process through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance and Planning and Shipping.

You will develop relationships with logistic teams in factories and MG. Furthermore, you will be responsible for executing all order processing activities in SAP and other supporting applications, including order screening for configuration completeness and order changes due to Customer or Factory requests. You will support French market

You are responsible for

• Cleaning of the order: accepting the documents from the customers and/or Region and assuring all configuration and contract details are available and correct.

• Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.

• Place PO’s to factories, communicate delivery dates and check if goods are shipped and delivered on time.

• Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.

• Archiving Sales Documents files related to customers and countries according to local legislation.

• Pro-active communication to (internal) customers in a clear and customer centric way.

• Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools.

• Supporting the return order process contact factory for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return (SWE/NWE teams only).

• Inform and follow-up with (SBS) Finance concerning credit holds that are blocking shipment and/or PO’s.

• Responsible for generating the final invoice for our end customer.

• Supporting Supply Chain processes from a logistic point of view (e.g. sales on shipment, direct deliveries).

• Escalate prompt to Team Lead when problems are not solved on time and could impact delivery.

• Together with team members continuously implementing improvements through Lean tooling and disciplines.

You are a part of our Global Competence Center in Łódź, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

You will be part of the Health Systems Supply Chain Team, which provides support to our clients from the EMEA region.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or vocational degree with relevant work experience,

• Minimum 2-3 years experiences within Supply Chain

• Knowledge of Logistics / supply chain,

• Very Good level of English and French is a must

• Knowledge of LEAN methodology would be a strong advantage

• Knowledge of SAP and/or equivalent ERP systems is a plus

• Strong customer service orientation and problem solving skills,

• Good communication skills,

• Cultural awareness and pro-active behavior.

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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