Legal Information System Support (LISS) is the central support operations team for all of the Legal departments / end users, delivering cost effective, high quality day-to-day training and support for Legal information systems, including but not exclusively, Legals Core Application suite Metratech - Team Connect, Ticketing System, SharePoint, Legal World and Legal Document Management System (LDMS).
LISS is instrumental in ensuring up-time and support of all of Legals core application once in production and plays a significant role will rolling out new systems.
What is the role?
Operations and support for the Legal Departments Core Applications
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Governance, design, operations systems abilities – with Ticketing systems (ServiceNow) and SharePoint Management.
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LDMS Management - Search, Standardising Language, Categorizing, Assessment, Permissions etc.
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Defining best practices and serve as a business partner for use of Office 365 offerings, including Exchange Online, SharePoint Online, OneDrive, O365 Groups and Teams.
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Train on and support Ticketing System Applications.
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Maintain relationships with the stakeholders and stay apprised of latest collaboration technologies.
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Develop and document operations processes and procedures for Office 365.
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Creating Sites and Libraries for Sharepoint online.
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Permission / Metadata Management for Sharepoint online.
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Provide general End-User training.
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Help troubleshoot end-user issues and escalate to the appropriate support teams and follow up closely till resolution.
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Interface with direct IT team, supporting Legal Document Management System.
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Performs other duties as assigned.
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Support and provide guidance to site owners and staff regarding classification, protection and sharing of confidential information and use of appropriate and approved tools.
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Follow-up on IM compliance reporting and help remediate issues
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Assist and educate individuals and teams on IM compliance requirements
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Ensure that sites have assigned site owners who understand their roles.
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Respond to and co-ordinate response to issues from site reviews, incidents, compliance reporting & audits.
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Support and provide guidance to site owners and staff regarding identification and declaration of records.
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Ensure that contributors to a site are aware of the records held in the site and the responsibilities to identify and declare those records.
Experience & qualification:
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Strong knowledge of and/or experience with the assigned business.
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Strong in written and spoken English (min. C1 level).
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Experience with 0365 at intermediate level.
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Basic coding knowledge (HTML/CSS) is a plus.
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ServiceNow experience is a plus.
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iManage expertise is a plus.
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Have a passion for information management and IT.
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Strong time management skills and multi-tasking capabilities.
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Well-developed written and verbal communication and presentation skills.
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Ability to pro-actively create a strong sense of community and team working
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Ability to prioritize workload and ensure critical activities are recognized, given priority and are delivered against deadlines.
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Ability to work in rapidly changing environment.
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Strong engagement skills, working with team at all levels on regular basis.
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Ability to work virtually and engage and collaborate with stakehoders in a virtual environment.