THE WORK:

• Engage with Clients through email and chat channels to assist them with any inquiries related to their Digital advertising platforms.
• Troubleshoot ad serving issues, resolve discrepancies between ad servers and address technical challenges related to campaign setup and execution.
• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platformand#39;s policies and ensure campaign setup accuracy
• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads and collaborate with internal teams to address complex issues.
• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
• Foster strong client relationships by providing excellent support and understanding their specific needs.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Fluency in German language (C1 required but B2 also considered) and in English (min. B2 level required).
• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
• Excellent written communication skills to clearly explain technical concepts and solutions to clients.
• Detail-oriented and well-organized.

Bonus points if you have:

• 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment
• Good understanding of HTML, CSS andamp; JavaScript
• Good understanding of Digital Marketing domain

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.