For our client, a global company providing professional services, we are looking for specialists experienced in Customer Service to join the newly created internal SAP support teams.
Senior Customer Service Specialist with French (SSC, internal clients)
Senior Customer Service Specialist with French (SSC, internal clients)
Work place: Wrocław
Ref. no 192921/7595
Responsibilities:
- cooperate with internal french-speaking clients (managers, directors, executives) for better, more efficient solutions in the SAP system usage,
- provide immediate phone or e-mail advisory and service for the internal client if needed,
- prepare training for client-serving teams in the field of SAP and its financial add-ons within the company's core business processes,
- share best practices and provide support to other team members across borders and service lines,
- stay connected with business and technical experts.
Requirements:
- high proficiency in English and French (C1 level),
- higher economic or financial education will be an asset (as the stakeholders operate daily in core financial processes),
- customer service experience and professional business approach to face internal clients of any grade (senior to executive),
- excellent communication and interpersonal skills,
- great analytical skills and effective problem solving,
- ability to work independently and to prioritize tasks.
The offer:
- all the knowledge needed to provide this business-specific service will be given through the extensive on-boarding,
- opportunity to work in an international organization and dynamic, friendly global environment,
- an exceptional organizational culture focused on cooperation,
- attractive salary, professional training and onboarding package,
- many options for further career path development (e.g. as a Team Supervisor or others).
Customer Service, BPO/SSC
English, French
