WHAT WE OFFER YOU
While our office is in Krakow and Wroclaw, we are offering the option to work remotely from anywhere in Poland! You may be required to relocate and work from the office in Krakow or Wroclaw in the future, advanced notice will be provided. Please note eligibility criteria applies for remote working.
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WHAT WILL YOU DO
- Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
- Deliver efficient troubleshooting and query resolution
- Identify, qualify and overcome customer objections
- Ability to research and develop knowledge of customers products and services
- Collaborate with other departments to resolve customer escalations within agreed timeline
- Meet deadlines with a fast paced environment
- Participate in on-going product training and process upskilling
WHAT WE NEED FROM YOU
- Fluency in written and spoken English and the required language for the role
- Excellent communication and negotiation skills and confidence in dealing with customers
- Comfortable working in an online environment with general computer literacy
- Self-motivation to meet and exceed individual and team targets
- General knowledge of social media and digital platforms
- Ability to work individually and as part of a team