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Associate, Global Customer Care with Italian, International Order Management
location iconLocations: Wrocław
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
Associate, Global Customer Care with Italian, International Order Management
Workplace: Wrocław

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Associate with Italian will support all aspects of order entry and order management for sales and consignment orders received for a given market. The role will ensure all orders are processed accurately and on time, within agreed targets. We offer an undeniably great working environment, giving plenty of opportunities for growing within the company and of course great benefits package for our employees.

What will you be doing?

  • Process incoming sales orders promptly: Get to work on all sales orders as soon as they come in. If you spot any issues that might cause problems in meeting customer demands, be sure to follow the right procedures and communicate about it.
  • Help maintain order accuracy and speed: Contribute to making sure our department meets and even beats its accuracy and speed goals when handling orders.
  • Support Electronic Data Interchange (EDI): Play a role in helping us manage and expand the use of EDI, making it easier for customers to place "Perfect Orders" without errors.
  • Stay in touch with the Customer Service teams: Regularly communicate with our Domestic Customer Service teams and work quickly to resolve any problems that pop up.
  • Achieve company performance targets: Make sure to meet our Key Performance Indicator (KPI) goals for things like order accuracy, EDI management, order delivery times, invoice accuracy, and handling customer complaints.

What will you need to be successful?

  • Education: Master’s or bachelor’s degree will be an asset
  • Experience: 0-3 years of experience on a similar position. Good knowledge of MS office and strong communication skills.
  • Nice to have: SAP or EDI experience.
  • Fluency in English and Italian (written and spoken).
  • Attention to detail, ability to work under pressure with excellent organizational and problem solving skills.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

  • Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website
  • Your Future: annual bonus, life insurance, company stock saving plan
  • Work/Life Balance: paid volunteering hours, flexible approach
  • Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
  • Flexibility: possibility of working in hybrid model
  • Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies
  • Extra Perks: referral bonus, recognition program, mentoring program

at Smith + Nephew we offer

Private health
care | multisport
card | life
Subsidies for
trainings |
Annual bonus |
sharesave plan |
going extra
miles program
meals and fruits |
integration parties
Possibility of
remotely |
flexible working
Possibility of
growth in the life
sciences start-
up company
and courageous
zones in the
Please send your CV by apply button.


  • iconCustomer Service, BPO/SSC
  • iconEnglish, Italian
  • iconWrocław, dolnośląskie

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