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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Order Management Specialist with Dutch
Location: Łódź

Job Title

Order Management Specialist with Dutch

Job Description

In this role, you have the opportunity to

be responsible for timely and accurate processing of incoming customer orders from all Nordic retailers. Cooperate closely with Dutch customers and provide information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management process.

You are responsible for

  • Direct contact with customers via mails and on the phone to provide information on order status

  • Process incoming orders by checking references and validating relevant information

  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status

  • After Sales Management: crediting/debiting price variances, management of customer complaints and return orders

  • Master data management: process changes in customer master data

  • Price management: validate customer prices and customer classification

  • Maintain relations by building customer satisfaction through a customer centric mindset

  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving

  • Follow up on daily KPIs within the area of order management/supply chain

You are a part of

Philips Domestic Appliances Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team in Netherlands and other GBS teams.

To succeed in this role, you should have the following skills and experience

  • Min 3-5 years relevant experience in a similar position

  • Fluency in Dutch and English is required.

  • Good knowledge of SAP and Microsoft Office (especially Excel)

  • Self-driven and goal oriented with a ‘can-do’ mindset

  • Strong administrator skills

  • Very good communication skills, both verbal and written

  • Comfortable with a fast pace of change

  • Proactive and improvement orientated attitude

In return, we offer you

We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class supply chain service and have a direct impact on the success of Philips on a daily basis.

  • Opportunity to build new transportation capability for Philips Domestic Appliances.

  • Yearly bonus based on performance achieved.

  • Private medical care with option to extend it to family members.

  • Benefit System cards.

  • Discount for Philips’ products

  • Relocation package applicable for people moving in from outside of Łódź region.

Why should you join Domestic Appliances?

Philips’ Domestic Appliances purpose is simple yet powerful: helping people to turn their houses into homes. Through meaningful innovation, we improve the lives of people, helping them to lead healthier and happier lives every day.

We have incredible products, solutions and strong market foundations. As a leading player in domestic appliances, we offer sustainable products across kitchen appliances, coffee, air, garment and home care. The successful product ranges include the renowned Airfryer, Espresso Machine with LatteGo, the Perfect Care Elite steam generator, Air Purifier and SpeedPro Max vacuum cleaner. We are also known as Walita, Preethi, Saeco and Gaggia.


In Philips Domestic Appliances we work with contagious positivism. We believe that inclusion comes before diversity and all voices are heard. When you join our closely-connected and diverse team, you'll be joining a global family. Like all families, we grow together and support each other. In our drive for digital transformation success, we partner to grow and deliver. We celebrate our wins together.

Our company is headquartered in The Netherlands, and has innovation, manufacturing, and commercial centers across the globe, with presence in over 100 countries. We employ approximately 7,000 talented individuals who bring innovation to customers and consumers.

Our goal is for you to grow every day, and to support you to become the very best version of yourself. We are committed to providing the highest levels of consumer satisfaction, underpinned by our quality approach. We make conscious choices caring for people’s homes and our planet. We grow responsibly and sustainably.

Contact

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We kindly inform you that we will contact only chosen candidates.

Details

  • iconLogistics
  • iconEnglish, Dutch
  • iconŁódź, łódzkie

Company profile

  • About us
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